Please allow between 7-14 business days for your order to arrive. It could potentially take longer than that due to unforeseen circumstances caused by Covid19. If more than 30 days have passed, email us at firstname.lastname@example.org to review the status of your order.
Formal dresses may take 2 -4 weeks to assemble as they are custom made to order. As a result of this, processing time will be extended by 2-4 weeks to allow the formal dresses to be made to order. Once the item is assembled we will ship it out using the chosen shipping method. If you have any questions, please email us at email@example.com
Our lengthy shipping times are due to the fact we ship worldwide and to do so, we must hold our inventory in international warehouses in order to lower the costs for us and for you.
Our refund policy is pretty basic…
- You have 5 days after receiving the product to contact us and file a claim to return/exchange your product
- Once a claim has begun, you will have 5 days to return the item to us.
- We will not issue a refund due to incorrect addresses or any other mistake made when the order was placed
- If a refund is granted to you, it will be credited to the payment method that was used to purchase the product
- We do not offer refund on any digital/non-physical products
- If your refund claim is accepted, you will still be responsible for paying the return shipping. Once we receive the product back, we will start processing your refund.
- We reserve the right to charge a 55% restocking fee for returned items.
Please contact us here if you have any questions, comments, or concerns.